How to Book an AIMA Appointment

What Is AIMA?

AIMA stands for Agência para a Integração, Migrações e Asilo (Agency for Integration, Migrations and Asylum). It replaced the former SEF (Serviço de Estrangeiros e Fronteiras) as the authority responsible for immigration services in Portugal.

AIMA handles:

• Residence permit applications (first-time and renewals)
• Family reunification requests
• Long-term and permanent residence applications
• Document collection (biometric cards)
• Status changes and other immigration procedures

When Do You Need an AIMA Appointment?

You need an AIMA appointment for most immigration procedures in Portugal. Common reasons include:

• First residence permit: After arriving in Portugal on a residence visa, you must apply for your permit through AIMA. See the residence permit guide.
• Permit renewal: To renew your residence permit before it expires.
• Family reunification: To submit a family reunification application.
• Card collection: To pick up your approved residence permit card.
• Status changes: Changing permit types or updating your records.

How to Book an Appointment

Option 1: Online Booking

AIMA offers an online scheduling system for many appointment types.

1. Visit the AIMA website at aima.gov.pt
2. Look for the appointment scheduling section (agendamento). The available booking options depend on the type of service you need.
3. Select the type of service you need
4. Choose your preferred AIMA office location
5. Select an available date and time
6. Enter your personal details (name, passport number, NIF, contact information)
7. Confirm your booking and save the confirmation email or reference number

Option 2: By Telephone

You may be able to contact AIMA to book certain appointment types by phone. Check the AIMA website for the current contact number and operating hours, as these may change.

Option 3: Through ePortugal

Some AIMA services can be accessed through the ePortugal.gov.pt portal, which acts as a gateway to various government services. The available services through ePortugal may change as platforms are updated.

What to Bring to Your Appointment

Preparation is critical. Missing a document can mean months of delay while you reschedule. Bring:

Always Required

• Appointment confirmation (printed or on your phone)
• Valid passport (original)
• Current residence permit card (if renewing or changing status)
• NIF document
• All documents specific to your application type (see the relevant guide: first permit, renewal, or family reunification)
• Photocopies of all original documents
• Proof of payment of applicable fees (where required for the specific procedure)

Recommended

• A folder or envelope to keep everything organised
• A pen (you may need to fill in forms on-site)
• Your phone (fully charged, for verification codes or appointment reference)
• Water and a snack (wait times can be long)
• A book or something to do while you wait

What Happens at the Appointment

Here is what to expect when you arrive at the AIMA office:

1. Arrive early: Get there 15-30 minutes before your scheduled time. Locations in major cities can be busy, and you may need time to find the right queue or desk.
2. Check in: Present your appointment confirmation at the reception or check-in point. You will receive a ticket or be directed to a waiting area.
3. Wait to be called: Wait for your number or name to be called. Wait times vary — it can be quick or take an hour or more, even with an appointment.
4. Meet with an officer: An AIMA officer will review your application and documents. They may ask questions about your situation, employment, or plans in Portugal.
5. Biometric collection: For first permits and some renewals, fingerprints and a photograph will be taken.
6. Receive a receipt: You will typically receive a document confirming your application has been submitted. Keep this safe — it serves as proof that your case is in process.

Tips for a Smoother Experience

• Book early: As soon as you know you need an appointment, start checking for available slots.
• Check the system regularly: If no slots are available, check back daily or multiple times a day. Cancellations open up new slots.
• Have all documents ready before booking: Do not book an appointment until your documents are complete. Rescheduling wastes time.
• Organise your documents: Put them in the order they appear on the checklist. Label sections if it helps. This speeds up the review process.
• Bring extras: Extra passport photos, extra photocopies. Better to have them and not need them.
• Be polite and patient: AIMA staff handle high volumes of cases. Being organised and respectful helps your case go smoothly.
• Consider less busy offices: AIMA offices outside Lisbon and Porto tend to have shorter wait times and more available appointment slots.

What to Do If You Cannot Get an Appointment

If you are unable to book an appointment and your visa or permit is about to expire:

1. Keep trying the online system: Slots do open up. Check at different times of day.
2. Call AIMA: Explain your situation and ask about alternatives. Check the AIMA website for the current contact number.
3. Visit an AIMA office in person: Some offices may accept walk-ins for urgent cases, but policies vary by location and change over time. Check with AIMA before visiting without an appointment.
4. Contact the SOS Imigrante line: Call 808 257 257 for guidance. This helpline assists immigrants with navigating the system.
5. Seek legal help: If your legal status is at risk due to inability to get an appointment, consult an immigration lawyer. They may be able to intervene on your behalf.

Common Mistakes to Avoid

• Booking the wrong appointment type: Each service category has its own booking option. Selecting the wrong one can result in being turned away.
• Not showing up: If you cannot attend, cancel in advance so the slot can be used by someone else. Repeated no-shows may affect your ability to rebook.
• Forgetting your confirmation: Without your booking reference, you may not be seen. Save it in multiple places.
• Incomplete documents: The most common reason for delays. Check every item against the document list for your specific procedure.
• Arriving late: Your slot may be given to someone else. Arrive at least 15 minutes early.

Frequently Asked Questions

How far in advance can I book?

The booking window depends on the appointment type and current AIMA system availability. Slots tend to fill up quickly, so book as early as the system allows.

Can someone else attend on my behalf?

Generally, no. AIMA requires your physical presence for identity verification and biometrics. In exceptional circumstances, a legal representative with a notarised power of attorney may be able to handle some administrative steps. Check with AIMA for the current rules on representation.

What languages are supported?

Official proceedings are in Portuguese. AIMA staff in larger offices may speak some English, but this is not guaranteed. Bring a translator if needed.

Can I reschedule my appointment?

Yes, through the same system you used to book. Cancel the existing appointment and book a new one. Check the AIMA website for the current rescheduling process.

What if I missed my appointment?

If you missed your appointment, you will need to book a new one. Contact AIMA as soon as possible to explain and rebook. If your visa or permit is about to expire, mention this when rebooking.